1. Introduction
Welcome to Restro IT, a product of Blackshift Technologies LLP (“Company”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website at restroit.com and all associated services, applications, and APIs (collectively, the “Platform”).
By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.
2. Definitions
- Platform — the Restro IT SaaS application, website, APIs, and all related services.
- Subscriber / Restaurant Owner — any business or individual who registers for a Restro IT subscription.
- End Customer — the consumer who places a food order through a Subscriber's Restro IT-powered menu.
- Subscription Plan — a paid tier (Starter, Growth, Pro) granting access to Platform features.
- Free Trial — a limited-duration period during which the Platform may be accessed without payment.
3. Eligibility
You must be at least 18 years of age and legally capable of entering into contracts under the Indian Contract Act, 1872. By registering on behalf of a business, you represent that you have authority to bind that business to these Terms.
4. Account Registration
You must provide accurate and complete information during registration and keep it updated. You are solely responsible for maintaining the confidentiality of your account credentials. Notify us immediately at support@restroit.com if you suspect unauthorized access.
5. Services Provided
Restro IT provides the following software-as-a-service features (subject to your plan):
- Digital QR menu generation and management
- Online ordering system (dine-in, takeaway, and delivery)
- Restaurant dashboard and analytics
- Order management system
- Payment gateway integrations
- WhatsApp and SMS notification integrations
- Restaurant website builder
All services are delivered digitally over the internet. No physical products are shipped.
6. Subscription Plans and Free Trial
New Subscribers may be eligible for a 14-day free trial. No payment is collected during the trial. After the trial, continued use requires a paid Subscription Plan billed monthly or annually. Current plans and pricing are at restroit.com/pricing.
We reserve the right to modify plan features with 30 days' written notice to active Subscribers.
7. Billing and Payment
Subscriptions are billed in advance. All fees are subject to GST at the prevailing rate. GST invoices are issued electronically to your registered email. Subscriptions auto-renew unless cancelled at least 3 days before the renewal date.
If payment fails, we retry for up to 5 days. After 30 days of non-payment, your account may be terminated. Refer to our Refund & Cancellation Policy for full details.
8. Restaurant Owner Responsibilities
As a Subscriber, you are solely responsible for:
- The accuracy and legality of all menu content (prices, descriptions, allergen information)
- The quality, safety, hygiene, preparation, and delivery of all food and beverages
- Obtaining and maintaining all required licenses including FSSAI license, GST registration, and local permits
- Resolving all disputes, complaints, refunds, and chargebacks with your End Customers
- Compliance with the Food Safety and Standards Act, 2006 and Consumer Protection Act, 2019
9. End Customer Orders
When End Customers place orders through your Restro IT-powered system, the contract for sale is between you (the Restaurant Owner) and the End Customer. Restro IT facilitates the ordering technology only and is not party to the food sale contract.
10. Prohibited Uses
You must not use the Platform to:
- Violate any applicable Indian or international law
- Process payments for illegal goods, gambling, adult content, or any Payment Gateway prohibited category
- Upload false, misleading, defamatory, or fraudulent content
- Attempt to reverse-engineer, copy, or create derivative works from the Platform
- Use automated bots or scrapers to extract data at scale
- Conduct denial-of-service attacks or attempt to disrupt Platform infrastructure
- Share account credentials with unauthorized parties
See our Acceptable Use Policy for the full list.
11. Intellectual Property
The Platform, including all software, design, and trademarks, is owned by or licensed to Blackshift Technologies LLP. You are granted a limited, non-exclusive, non-transferable licence to use the Platform during your active subscription. You retain ownership of your uploaded Content (menus, logos, images) and grant us a limited licence to store and display it solely to provide the Service.
12. Data Privacy
We collect and process personal data in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Restro IT's aggregate liability for any claim shall not exceed the total subscription fees paid by you in the three (3) months preceding the claim. We are not liable for indirect, incidental, or consequential damages, loss of revenue, loss of data, or food quality incidents attributable to your restaurant.
14. Indemnification
You agree to indemnify and hold harmless Blackshift Technologies LLP from any claims, liabilities, or expenses arising from your use of the Platform in violation of these Terms, your menu content, food orders fulfilled through your account, or your violations of applicable laws.
15. Termination
You may cancel your subscription at any time through your dashboard; cancellation takes effect at the end of the current billing period. We may suspend or terminate your account immediately for breach of these Terms, fraudulent activity, or non-payment. Upon termination, data is retained for 30 days then permanently deleted.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Disputes shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat at Bengaluru, Karnataka. Courts at Bengaluru have exclusive jurisdiction for non-arbitrated matters.
17. Grievance Officer
In accordance with the Information Technology Act, 2000, our Grievance Officer can be reached at support@restroit.com. We acknowledge complaints within 24 hours and resolve within 30 days.
18. Changes to These Terms
We may update these Terms at any time. Active Subscribers will be notified by email for material changes. Continued use after changes constitutes acceptance.
Restro IT is a product of Blackshift Technologies LLP, Bengaluru, India. For queries: support@restroit.com