As required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Restro IT has designated a Grievance Officer to address user complaints.
Designated Grievance Officer
Company: Blackshift Technologies LLP (Restro IT)
Email: support@restroit.com
Address: Bengaluru, Karnataka, India
Working Hours: Monday to Friday, 10 AM – 6 PM IST
What You Can File a Grievance About
- Content on the Platform that you believe is unlawful or violates your rights
- Data privacy or security concerns
- Account-related disputes
- Payment or billing disputes unresolved through regular support
- Violations of the Terms & Conditions or Privacy Policy
- Any complaint related to the use of the Platform
Response Timelines
| Action | Timeline |
|---|---|
| Acknowledgment of grievance receipt | Within 24 hours |
| Resolution or substantive response | Within 30 days of receipt |
How to File a Grievance
- Email support@restroit.com with subject: “Formal Grievance – [Brief Description]”
- Include your full name, account email, and a clear description of the grievance
- Attach any supporting documents or screenshots where relevant
- You will receive an acknowledgment within 24 hours
Escalation
If you are not satisfied with our resolution, you may escalate your complaint to:
- Data Protection Board of India (once constituted under the DPDPA, 2023) for data privacy-related grievances
- The appropriate Consumer Disputes Redressal Commission for consumer-related disputes not exceeding applicable monetary limits
- Courts of competent jurisdiction at Bengaluru, Karnataka