1. Nature of Delivery
Restro IT delivers digital software services exclusively. Upon successful subscription payment, access to the Platform is granted immediately and electronically through your registered email address and direct access to the web application at restroit.com. No physical delivery, courier, or logistics is involved at any stage.
2. Service Activation Timeline
| Event | Delivery Timeline |
|---|---|
| Free Trial activation | Immediate upon registration |
| Paid subscription activation | Immediate upon payment confirmation |
| GST invoice delivery | Within 24 hours of payment, to registered email |
| Feature access | Immediate upon plan activation |
| Onboarding support (if included) | Within 1 business day via email |
3. Delivery Method
All services are delivered through:
- Web browser: Chrome, Firefox, Safari, Edge (latest versions recommended)
- Mobile browser: Responsive design for smartphones and tablets
- Email: Invoices, notifications, order alerts, and communication
- WhatsApp / SMS: Optional order notifications (if enabled)
4. Failed Access / Delivery Issues
If you experience any issue accessing the Platform after a successful payment:
- Check your registered email (including spam/junk folder) for a welcome email
- Try resetting your password at restroit.com/forgot-password
- Contact us at support@restroit.com with your payment reference number
- Our support team resolves access issues within 4 business hours on working days
5. Food Order Delivery (Restaurant-Level)
Restro IT enables Restaurant Owners to receive orders from their End Customers. Restro IT does not fulfill, deliver, or manage food delivery. Food delivery, where offered, is arranged entirely by the Restaurant Owner through their own logistics. Any food delivery timelines, charges, or issues are the sole responsibility of the Restaurant Owner.
6. Service Interruptions
Restro IT is not responsible for service interruptions caused by:
- Internet connectivity issues on your end
- Force Majeure events (natural disasters, government orders)
- Third-party infrastructure failures (cloud hosting, payment gateways)
- Scheduled maintenance (communicated in advance where possible)
7. Geographical Availability
Restro IT's services are currently offered primarily to businesses registered in India. The Platform is accessible globally over the internet, but billing, GST compliance, and support are optimized for Indian businesses.
For support: support@restroit.com