1. Nature of Service
Restro IT provides digital software services (SaaS) delivered entirely over the internet. There is no physical product, hardware, or shipment involved. Access to the Platform is granted immediately upon payment confirmation.
2. Free Trial
- New Subscribers may be eligible for a 14-day free trial at our discretion.
- No payment is collected during the free trial period.
- No refund is applicable for the trial period since no charges are incurred.
- After the trial expires, a paid subscription is required to continue accessing the Platform.
3. Monthly Subscriptions
- Monthly subscription fees are charged in advance at the start of each billing cycle.
- Monthly subscriptions are non-refundable once the billing cycle has commenced.
- You may cancel at any time. Cancellation takes effect at the end of the current billing period.
- No partial refunds are issued for unused days within a billing month.
4. Annual Subscriptions
- Annual subscriptions are charged in full at the start of the subscription year.
- Refund within 7 days of payment: If you cancel an annual subscription within 7 calendar days of the billing date and have processed fewer than 10 orders, you may request a refund of the unused portion (full amount minus one month's equivalent as a cancellation charge).
- After 7 days: Annual fees are non-refundable. You retain access until the end of your paid annual period.
- Annual plan cancellations stop auto-renewal but do not entitle you to a refund of remaining months.
5. Subscription Upgrades and Downgrades
- Upgrades take effect immediately; you are charged a pro-rated amount for the remainder of the billing period.
- Downgrades take effect at the start of the next billing cycle; no refund is issued for the current cycle.
6. Service Credit for Outages
If the Platform is unavailable for more than 24 consecutive hours due to our fault (excluding third-party infrastructure failures, scheduled maintenance, or Force Majeure), you may request a service credit equivalent to the affected days. Service credits are applied to your next invoice — they are not paid out as cash refunds. Submit requests within 7 days of the incident to support@restroit.com.
7. How to Request a Refund
- Email support@restroit.com with subject: “Refund Request – [Your Account Email]”
- Include: account email, subscription plan, payment date, transaction ID, and reason
- Our support team responds within 3 business days
- Eligible refunds are processed to the original payment method within 7–10 business days
8. Payment Gateway Fees
Transaction fees charged by Payment Gateways (typically 2–3%) are non-refundable under any circumstances, as these are collected and retained by the respective processors.
9. Chargeback Policy
If you initiate a chargeback with your bank without first contacting us, your account will be immediately suspended pending investigation. Fraudulent chargebacks may result in permanent account ban and legal action. Please contact us at support@restroit.com before initiating any bank dispute — most issues are resolved within 48–72 hours.
10. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after subscription purchase
- Failure to cancel before auto-renewal (except as provided in Section 4)
- Technical issues caused by your own infrastructure (internet, device, browser)
- Suspension or termination due to violation of Terms & Conditions or Acceptable Use Policy
- Third-party service outages (Payment Gateways, SMS providers, WhatsApp API)
- Requests made after the stated refund windows
11. Food Order Refunds
Restro IT is a technology platform and is not responsible for refunds related to food orders. All food order refunds and disputes are the sole responsibility of the Restaurant Owner through whose account the order was placed. End Customers with food order complaints must contact the restaurant directly.
For refund queries: support@restroit.com